Support

TallyBill scans a restaurant receipt in any language and splits it between the people at the table. If something is not working, or you cannot find what you need below, email us.

Getting started

Do I need an account?

No. You can create a bill, scan a receipt, split it and share it without registering. An account is only needed if you want your bills saved across devices, or want to use Circles.

How do I split a bill?

• Create a bill and photograph the receipt. TallyBill reads the line items and prices.
• Check the results on the Review screen. You can correct anything the scan got wrong, and add items it missed.
• Add the people at the table, then tap items to assign them. An item can be shared between several people.
• Open Totals to see what each person owes, including their share of tax and tip.

How do other people join my bill?

Every bill has a six-character join code, and a link you can send. Anyone with either can open the bill and see the items, the names on it and what each person owes. Codes use only unambiguous characters — there is no letter O or I, and no digit 0 or 1.

Scanning receipts

Which languages can it read?

49, including Arabic, Chinese, Hebrew, Hindi, Japanese, Korean, Russian, Thai and most European languages. You do not need to tell the app which language a receipt is in — it works it out.

The scan got some items wrong

Receipts vary enormously, and some are genuinely hard to read — faded thermal paper, handwriting, unusual layouts. Every item and price on the Review screen is editable, and you can add a line the scan missed or remove one it invented. Nothing is final until you confirm.

The scan failed completely

Try again with the receipt flat, well lit, and filling most of the frame. Avoid shadows falling across the paper. If a particular receipt never works, email it to us — real examples are the most useful thing we can get.

Money and currency

The currency is wrong

TallyBill guesses the currency from your approximate location, so that a receipt in Tokyo defaults to yen rather than to your home currency. If the guess is wrong you can change it on the bill.

Does TallyBill move money between people?

No. TallyBill works out who owes what. Settling up happens however you normally do it — cash, bank transfer, or any payment app. You do not need to connect a bank account or card, and we never ask for payment details.

Your account and data

I forgot my password

Use Forgot password on the sign-in screen. We email a six-digit code that is valid for 15 minutes. If it does not arrive within a few minutes, check your spam folder.

How do I delete a bill?

Open the bill and delete it from the bill screen. This removes the bill, its items and the receipt photograph stored with it.

How do I delete my TallyBill account?

In the app: open Settings → Delete account and confirm. Your account is deleted straight away.

Without the app: email support@tallybill.app from the email address you signed up with, with the subject “Delete my TallyBill account”. We delete the account within 30 days and reply to confirm.

Deleting your account permanently removes:

• your account, your name, your email address and your sign-in;
• every bill you own, with its items and its receipt photographs;
• your Circles;
• your access to bills other people shared with you.

What stays: on bills that belong to other people, the name you were listed under stays on their bill, so their totals do not change. It is no longer connected to your account or your email address. It cannot be undone, and we do not keep a copy of your account.

Used TallyBill without an account? There is no account to delete. Delete each bill from the bill screen, or email us its six-character join code and we will delete it.

What do you do with my data?

The privacy policy sets out exactly what is collected, who processes it, how long it is kept and how to remove it. TallyBill does not sell or share your data, and does not use it for advertising.

Reporting a problem

If something is broken, email support@tallybill.app and include:

• your device and its operating system version;
• what you did, and what happened instead of what you expected;
• a screenshot, if the problem is something you can see.

If the problem is with a particular receipt, a photograph of that receipt helps more than anything else.